Frequently Asked Questions
General
What types of projects can I post on this platform?
You can post a wide range of service-based projects, from home repairs to maintenance and upgrades. If you’re unsure if your project qualifies, feel free to browse our service categories or contact support for clarification.
How do I find the right professional for my project?
Simply post your project with all the necessary details, and local professionals with relevant expertise will bid on it. Review their profiles, ratings, and bid details to select the best fit.
Can I communicate with the professional before hiring them?
Yes, once professionals start bidding on your project, you can message them directly through our platform to discuss details before making a final selection.
Can I post multiple projects at once?
Yes, you can manage several active projects simultaneously. Each project is treated independently, with its own details, bids, and timelines.
What happens if no one bids on my project?
If your project doesn’t receive bids, consider revising the details, budget, or timeline. Our support team can also provide tips to make your project more appealing to professionals.
Account and Profile
How do I create an account?
Click the "Sign Up" button on the homepage and fill out the required details. You can also register using your Google or Facebook account for faster setup.
How can I update my profile information?
Go to your profile settings from the account dashboard, where you can edit personal information, contact details, and preferences.
What should I do if I forget my password?
Use the "Forgot Password" option on the login page, and we’ll send instructions to reset your password.
Project Posting and Management
How do I post a project?
Click "Post a Project" on the homepage, fill in the necessary project details, and submit. Professionals in your area will then be able to view and bid on your project.
Can I edit or cancel a project after posting it?
Yes, you can edit or cancel a project through your account dashboard. Note that any bids on a canceled project will be voided, and professionals will be notified of the cancellation.
What happens if a professional cancels after accepting my project?
If a professional cancels, you’ll be notified immediately and can choose to either repost your project or select another bidder from previous submissions.
Payment
How are payments processed?
Payments are held in escrow until the project is completed. Once you confirm that the job is satisfactory, we release the payment to the professional.
Are there any fees for using this platform?
We charge a small service fee to cover transaction and processing costs, which will be included in your final project invoice. No additional fees will be added without your consent.
How do refunds work?
If you need to request a refund, contact support, and we will review the case based on our dispute policy.
Can I pay the professional directly?
All payments must go through the platform to ensure protection for both clients and professionals. Direct payments bypass platform safeguards and are against our terms of service.
Can I adjust the project cost after it’s posted?
Yes, you can update the project budget or scope before hiring a professional. However, changes after hiring must be agreed upon by both parties and documented in the platform.
Safety and Trust
How are professionals vetted?
Professionals are reviewed based on qualifications, user ratings, and any required licenses. Each professional’s profile also shows feedback from previous clients, so you can choose with confidence.
Is my information kept secure?
Yes, we prioritize your privacy. All personal information is encrypted and only shared with professionals once a job is accepted. For more information, refer to our Privacy Policy.
Are professionals insured for damages or accidents?
Many professionals carry their own insurance. You can verify this by checking their profile or asking directly before hiring.
Can I block or report a professional?
Yes, if you experience unprofessional behavior or suspect a scam, you can block the professional from contacting you and report them via the platform.
What happens if I feel unsafe during a professional’s visit?
If you feel unsafe, end the interaction immediately and contact local authorities if necessary. Report the incident to our support team for further action.
Are all reviews on the platform verified?
Yes, only clients who have hired and completed projects with a professional can leave reviews. This ensures feedback is authentic and reliable.
Technical Support
What browsers work best for this platform?
For the best experience, use the latest versions of Chrome, Firefox, Safari, or Edge.
Why isn’t the platform loading properly on my device?
Ensure your browser and operating system are updated to the latest versions. Clear your browser cache or try accessing the site in incognito mode. If the problem persists, contact support.
Why am I not receiving email notifications?
Check your spam folder and ensure your email preferences in the platform settings are configured correctly. Contact support if the issue persists.
How can I reset my account password if I can’t access my email?
If you no longer have access to your registered email, contact our support team for assistance. Be prepared to verify your identity with alternate details.
Can I access the platform on multiple devices at the same time?
Yes, you can log in on multiple devices. However, for security purposes, certain actions (like payment) may require reauthentication.
Dispute Resolution
What if I’m not satisfied with the job?
If a project doesn’t meet your expectations, you can initiate a dispute. You’ll be asked to submit evidence, and a neutral service agent will review and mediate the case.
Can I leave feedback for the professional?
Absolutely. After the project is completed, you can leave a rating and feedback on the professional’s profile to help other users make informed decisions.
How long does it take to resolve a dispute?
Dispute times can vary, but we aim to resolve all disputes within 7-10 business days. Our team will keep you updated throughout the process.
Who pays for damages if something goes wrong?
In cases of damage, the platform will work with both parties to determine the best resolution based on the evidence provided. If necessary, insurance or refund options may apply, depending on the circumstances.
Can I appeal a dispute decision?
Yes, if you believe a dispute decision was unfair, you can request an appeal by providing additional evidence or context. Appeals are reviewed by a senior mediation team.
What happens if both parties refuse the dispute resolution decision?
In rare cases where agreement can’t be reached, further mediation may be offered, or both parties may seek external resolution as per the terms of service.
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