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YouFIX Refund Policy

Legal Information & Policies

Our platform is committed to providing a reliable and fair environment for clients and professionals. This Refund Policy outlines when and how refunds may be issued to clients, ensuring transparency and fairness in cases where projects cannot be completed as planned.

Clients may be eligible for a refund if:

  • The professional fails to perform the agreed-upon services.
  • The work is incomplete or does not meet the agreed quality standards.
  • The project is canceled by the professional.
  • A dispute is resolved in favor of the client and includes a partial or full refund.

Refund eligibility is contingent on the situation’s specifics and on adherence to our Cancellation Policy and Dispute Resolution Policy.

Refunds may be issued under the following circumstances:

  • Full Refunds: For cases where services have not started, or if a professional cancels before starting the work.
  • Partial Refunds: If work is partially completed but the quality or extent of work does not meet the agreement, a partial refund may be granted based on work completed and associated costs.

To request a refund, clients must:

  • Submit a refund request through their account or the Contact Support page.
  • Provide project details, a description of the issue, and any supporting documentation, such as photos or communication records.
  • Ensure the refund request is submitted within 30 days of project completion or cancellation.

Refund requests are evaluated by our team, with additional documentation requested if needed. Refunds are typically processed within 5-10 business days of approval, returned to the client’s original payment method.

Refunds may not be granted if:

  • The client fails to provide sufficient evidence for the refund request.
  • The professional has completed the project to the agreed specifications and terms.
  • The request is outside the eligibility period or violates any of our platform policies.
  • Refunds may also be limited based on circumstances, including service or platform fees.

This Refund Policy may be modified as needed to align with evolving platform operations or regulations. Continued use of our platform after updates to this policy implies acceptance of the revised terms.

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