YouFIX Dispute Resolution Policy
Legal Information & Policies
Our platform is dedicated to ensuring smooth transactions and clear communication between clients and professionals. However, we understand that issues may occasionally arise. This Dispute Resolution Policy outlines the process for addressing and resolving disputes fairly, impartially, and transparently.
Scope
This policy applies to all clients and professionals using our platform to arrange and complete projects. Disputes typically involve, but are not limited to, the quality of service provided, missed deadlines, incomplete tasks, or payment disagreements.
Eligibility for Dispute Resolution
A dispute may be submitted by a client or a professional if:
- Services provided do not meet the agreed standards.
- Payment has not been issued or is disputed.
- Work is incomplete, significantly delayed, or otherwise deviates from the terms outlined in the project agreement.
Initial Resolution Effort
Clients and professionals are encouraged to communicate and attempt to resolve any issues directly:
- All parties should document their interactions, including photos, messages, and receipts, to support their case if needed.
- If both parties cannot reach an agreement, either party may submit a dispute request through our Dispute Resolution Center.
Filing a Dispute
To initiate a dispute:
- Submit a dispute form with all required information, including project details, description of the issue, relevant messages, and supporting documentation.
- Disputes must be filed within 30 days of the project’s completion date.
Dispute Review Process
Our support team will review the dispute in the following steps:
- Evidence Collection: Both the client and professional may be asked to provide additional documentation, such as photos, receipts, and communication logs.
- Mediation: A service agent will attempt to mediate the dispute by reviewing the evidence and facilitating further discussion between the two parties.
- Decision: If an agreement cannot be reached, the service agent will make a final decision based on the evidence, terms of service, and any guarantees provided. This may involve issuing partial refunds, project completion deadlines, or minor service adjustments.
Outcomes and Actions
If the service agent finds in favor of the client:
- A partial or full refund may be issued, subject to our Refund Policy.
- The professional may be subject to platform penalties if found in breach of service agreements.
If the service agent finds in favor of the professional:
- The client will be informed of the final decision, and no refund or compensation will be issued.
- Disputes closed in favor of the professional are final unless new evidence arises.
Appeals Process
Both parties may appeal a decision within seven days by providing additional, relevant evidence. Appeals will only be reviewed if new information is available and may incur a processing fee.
Policy Modifications
Our platform reserves the right to amend this Dispute Resolution Policy at any time. Changes will be effective upon posting, and continued use of the platform after modifications implies acceptance of the new terms.
