YouFIX Cancellation Policy
Legal Information & Policies
This Cancellation Policy applies to all projects initiated on our platform. We aim to provide a fair and transparent cancellation process for both clients and professionals, ensuring a balanced resolution when cancellations are necessary.
Client-Initiated Cancellations
Clients may cancel a project under the following terms:
- Prior to Project Acceptance: If the professional has not yet accepted the project, clients can cancel without incurring any fees.
- After Project Acceptance:
- With Notice: If a client cancels at least 24 hours before the project start time, a partial refund (minus any platform processing fees) will be provided.
- Last-Minute Cancellations: For cancellations within 24 hours of the project start time, a cancellation fee of up to 50% of the total project cost may apply to compensate the professional for preparation and potential lost work.
- After Project Commencement: If the project has already started, the cancellation request will require a review. Refunds and fees will be determined based on the work completed and any expenses incurred by the professional.
Professional-Initiated Cancellations
Professionals are encouraged to only accept projects they are able to complete to maintain client trust and platform reliability. In the event a professional must cancel:
- Prior to Project Start: If a professional cancels with at least 24 hours’ notice, the client will receive a full refund, and the project will be reopened for bidding.
- Last-Minute Cancellations: If the professional cancels within 24 hours of the project start time or during the project, they may incur penalties, and their reliability rating may be affected.
Mutual Cancellations
If both client and professional agree to cancel:
- A full or partial refund can be issued based on mutual agreement.
- The project will be reopened on the platform if the client still requires assistance.
Platform-Initiated Cancellations
We reserve the right to cancel projects under certain conditions, including but not limited to:
- Violation of platform policies or terms by either party
- Evidence of misconduct or fraudulent activity
- A dispute where cancellation is deemed the best resolution
Refund Processing
Refunds will be processed back to the client’s original payment method within 5-10 business days after the cancellation is confirmed. Any cancellation fees or penalties will be deducted as applicable.
Policy Changes
This Cancellation Policy may be updated from time to time. Any changes will be posted on our website, and continued use of the platform after such updates signifies acceptance of the revised terms.
