FAQ's
How do I create an account on the platform?
Creating an account is easy. Just go to our website, click on "Sign Up," and follow the prompts. You’ll need to provide some basic information, like your name and email, and then verify your email address. After that, you’re all set to start posting projects.
How does your Project Protection Policy work?
Project Protection provides assurance for both clients and professionals. Clients are protected if a professional doesn’t complete the agreed-upon work, and professionals are protected from unfair refund claims. Both parties can rely on our dispute resolution process for unbiased help if needed.
Can I communicate with the other party before hiring or accepting a bid?
Start by describing the work you need done. Be specific, and add details like the project type, measurements, materials, and any specific requirements. This helps experts understand the scope before bidding.
How do you handle disputes between clients and professionals?
We encourage clients and professionals to resolve disputes directly. If they can’t reach an agreement, either party can request a formal dispute review. A neutral service agent will examine the case, including all messages, photos, and other evidence, and provide a final decision.
Can I work directly with a client/professional outside of the platform?
We encourage users to complete projects and payments within our platform to ensure protection and a secure payment process. Working outside the platform could void our Project Protection and payment security features, so we recommend using our service for all transactions and communications.
What measures do you have in place to ensure quality work?
We support quality work by promoting transparent client and professional reviews, providing detailed project scopes, and encouraging thorough communication. Our Project Protection Policy and Dispute Resolution process add extra layers of security for quality assurance.
